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Shipping & Returns

RETURN POLICY

Returns are not accepted. However, if an items arrives damaged or incorrect, Lula Shop agrees to replace the item. If the item purchased is no longer available, Lula Shop agrees to replace the item with another item from the same designer of equal value. 

  

TERMS & CONDITIONS IN SHORT

  • By ordering any of our Lula Shop or designers' products, you agree to be bound by these terms & conditions.
  • By placing an order (for jewelry, clothing, accessories, objects, fashion items, etc) with Lula Shop, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Lula Shop as responsible for the personal information.
  • Events outside Lula Shop's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs (for jewelry, clothing, accessories, objects, fashion items, etc) and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • Lula Shop reserves the right to amend any information without prior notice.

 

SHIPPING

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

TERMS & CONDITIONS

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Lula Shop, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Lula Shop for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

 

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by Lula Shop as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on new designers to you. The information you provide is only available to Lula Shop and the designers from whom you purchase products and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Lula Shop to delete or correct the information held about you. By accepting the Lula Shop Conditions, you agree to the above.

 

FORCE MAJEURE

Events outside Lula Shop's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Lula Shop is released from Lula Shop's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

 

PAYMENT

All products remain Lula Shop's and represented designer's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Lula Shop.

All transfers conducted through Lula Shop are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

 

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

ADDITIONAL INFORMATION

Lula Shop reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Lula Shop has the right to cancel the order and refund any amount paid in the best way. Lula Shop shall also notify the customer of equivalent replacement products if available.

 

All enquiries: shop@lulacafe.com

 

 

 

 

 






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